Effective Date: 22-March-2025
1. Introduction
At MarketplaceAfrica, we operate as an auction-based marketplace, connecting buyers and sellers. Since our platform is designed for competitive bidding, all sales are final. There are no refunds or returns. We ensure all items are of new or posted conditions and undamaged at time of shipment.
2. No Refunds or Returns Policy
Due to the nature of our platform, we enforce a strict no-refund, no-return policy for completed transactions. Buyers are encouraged to carefully review product listings, descriptions, and also ensure you calculate the shipping costs and any other costs you may have beyond the purchase amount.
3. Insurance
We strongly recommend you get shipping insurance from your shipper. We video record all shipments as they are loaded to verify all items are intact. We provide you with the videos for your record.
4. Our Responsibility
As the sellers we are responsible for ensuring:
- Accurate item descriptions and images.
- Proper packaging and shipment of sold items.
- Compliance shipping polities
- Video recording all loading of your shipments
- Ensuring that all items loaded are undamaged and as described on the platform.
- We are responsible for loading all items unto the container or pickup truck you send to our warehouse.
- Holding shipments and cancelling orders if full payment is not received within 3 business days unless otherwise stated.
5. Payments
All payments are made via wire. All orders are placed with a credit-line Marketplace Africa provides buyers. Learn more about credit-line approval process by creating an account.